What do I do if I bought a ticket from an unofficial ticket agent?
You can see a full list of our official ticket agents on the ticket info page. If you bought from a ticket re-sale website (e.g. Viagogo), we cannot guarantee that you will be able to enter the event.
Ticket re-sale websites allow people who have bought tickets through our official ticket outlets to resell their tickets, often at a higher price, for their own financial gain. This is a form of ticket touting and these websites are notorious for overcharging customers, adding large booking fees and providing poor customer service. The person who has listed the tickets has breached the terms and conditions of the tickets and we cannot guarantee that the tickets you receive will be legitimate.
Unfortunately, we do not have control over what events these companies allow to be listed on their websites and the tickets they sell. You will have to contact the company directly to try to resolve any issues you have. In future, please avoid using websites like Viagogo and buy your tickets through our official website. If you are in doubt as to whether a ticket agent is official, please contact us in advance of the ticket purchase and we will be happy to assist.
Will tickets be available on the day? Will they sell out in advance?
In the past, tickets have completely sold out before the festival takes place. Therefore, we would recommend buying your tickets in advance to avoid disappointment, as we cannot guarantee they will be available on the day.
Do camping tickets include access to the festival itself?
Yes, camping tickets include access to the whole festival, including all the acts performing.
How are the booking/transaction fees calculated and why are they charged?
A booking fee is applied to each ticket by our ticket agents in order to cover a variety of operational costs to efficiently and safely ticket the event. This includes contributing to software development to fight against online fraud, setting up the ticket types on their websites, dealing with customer service queries and staffing the box office at the event. Without this charge, many of the essential infrastructure requirements that make the event run smoothly would not be possible.
These booking fees are an industry standard and we have capped fees applied to our tickets at 10%. We are aware of other events that charge in excess of this amount and have been proactive to manage this. Ticket delivery costs are also added to each transaction to cover the cost of fulfilling tickets to customers. These can vary depending on the option the customer chooses but we try to keep them as low as possible.
What are your terms of entry for ticket types?
There are no pass outs and no re-admission after first entry to the Event for any ticket holders. For Weekend No Camping ticket holders, upon leaving the event each day, there will be no re-admission until the following day.