NORWICH 31ST AUG- 2ND SEPT 2018

Frequently asked questions

Sundown Festival takes place on Friday 31st August, Saturday 1st and Sunday 2nd September 2018

Sundown Festival takes place at Norfolk Showground, Norwich, NR5 0TT, UK.

The campsite opens to Camping ticket holders at 12pm on Friday.

3 Day Weekend (Fri/Sat/Sun) ticket holders can enter the arena from 5pm on Friday night.

The arena opens to Day and Weekend ticket holders from 12pm to 10.30pm on Saturday and Sunday. Campers must vacate the campsite by 12pm on Monday.

There is no re-entry for Day or Weekend ticket holders if you leave the festival site. I.e. if a Weekend ticket holder leaves the site on Saturday they won’t be readmitted until the arena re-opens on Sunday.

Last entry to the festival is 10pm on Friday, 9pm on Saturday and 9pm on Sunday. There will be no admission after these times.

Travel

BY CAR

Sundown Festival at Norfolk Showground is easily accessible from the A47 by car. Please use NR5 0TP if you are using a sat nav.

Check out our travel section for more details.

BY COACH

Big Green Coach will once again be the Official Ticket and Travel Partner to Sundown Festival in 2018.

There will be a weekend service for all campers, dropping off and picking up from the Official Coach Park. Head to our travel page here for more details.

BY TRAIN

Train services run to Norwich regularly.

SHUTTLE BUS

A shuttle Bus service runs from Norfolk station throughout the weekend, provide by First Travel. The X1 Service will provide a direct route from Norwich Bus /Train Station to a drop off point outside the Royal Norfolk Showground, or catch the 100 Service, which will operate from Norwich Rail Station via Norwich Bus Station direct to a dedicated stop inside Norfolk Showground. These combined services will operate up to every 10 minutes throughout the Festival. Details of the timetables will be available in due course.

MORE INFO?

Further travel details can be found at www.sundownfestival.co.uk/travel

Yes. Car Parking at Sundown Festival is £10 per day.

Campers/Weekend Car parking tickets are £20 and will cover you for the duration of your festival ticket.

Parking charge is payable on arrival.

The parking area is clearly sign posted from the entrance of the site.

Parking is offered on a first come first served basis and is limited. Anyone parking at Sundown does so at their own risk.

Parking areas are reserved for Cars only.
Campervan/Motorhomes/Caravans are not permitted anywhere on site.

 

PLEASE NOTE: In the instance of the Promoter/s or the Venue/s making vehicle parking areas available, they are opened in advance of the published Gate / Door opening times, which will be announced closer to the time of the event.

Friday and Monday (Camping)

Drop-off and pick-up for Friday and Monday is located at the bottom of the event Car Parks off Dereham Road.

Please follow signs for Camping drop-off/pick-up.

Saturday and Sunday (Day Ticket)

The drop-off and pick-up is located just off the round-about before the Premier Inn and there will be a full road closure on Dereham road at the end of the night. Taxi companies have been advised that they must pick you up at the Taxi pick-up.

Please do not arrange to be picked up from elsewhere.

Follow signs for Day drop-off/ pick-up.

Please don’t use Longwater Retail Park (Sainsbury’s), the walk along the road and over the roundabout is not safe and our new facilities are quick and easy to use.

Tickets

Sundown Festival is open to everyone from 5 years old (Day, Weekend and Camping) but we do have some restrictions to ensure safety and enjoyment for all.

Anyone aged 15 or under must be accompanied by a responsible person over the age of 18. ID will be checked on entry.

Anyone aged 16 or 17 may attend unaccompanied but we strongly advise that you have the consent of a parent or legal guardian.

Sorry, no children under the age of 5 will be admitted.

Legal drinking age restrictions apply – 18+.

Your email confirmation is sufficient for all box office collections.

Proof of age may be required on entry to the Event and when purchasing alcohol.

Recognised and accepted forms of ID are Photo Driving or Provisional Driving License, Passport and Proof of Age Card with PASS (hologram) logo.

The Promoter reserves the right to refuse admission if its staff or agents are in any doubt whatsoever as to the age of the person being presented as being under the requisite age.

Tickets cannot be resold. All tickets are sold on a non-exchangeable, non-refundable basis as per terms and conditions with the box office you purchased through.

Card holder details must be visible on the E-ticket or your ticket will be invalid. Please also refer to the terms and conditions of entry.

Both e-ticket and postal ticket options are available and will be sent out in the run up to the festival. Please contact See Tickets customer service if you have not received your tickets one month before the festival date.

If you have bought tickets for someone else, the card holder doesn’t
need to be present – their details are included on the E-ticket.
Card holder details must be visible on the E-ticket or your ticket will be invalid.

All tickets will be scanned on entry. Weekend and Camping ticket holders will receive a wristband which will be securely fastened. You must not remove this at any time while attending the festival. Day ticket holders do not receive a wristband.

Wristbands are for one person only to wear all weekend, they cannot be split for two persons.

DO NOT PURCHASE YOUR TICKETS FROM UNOFFICIAL OUTLETS OR TOUTS

Everyone pays the stated ticket price, including children aged 5 and over.

Children under 5 are NOT permitted into the venue.

Camping

A camping Wristband gives you early access to the festival, to all stages, the campsite and both opening night and Saturday night Campers parties.

You will receive a wristband which you must keep on you at all times – all wristbands will be checked on entering / leaving the campsite and at the entrances / exits to the festival site.

Collection: There will be several box offices located at the entrance to the site and tickets / E-ticket will be scanned.

Box office opens 10am to 10pm Friday
Box office opens 10am to 9pm Saturday
Box office opens 10am to 8pm Sunday

You can only leave the festival site if you have a camping ticket. Please note that alcohol can only be brought in on your first entry to the campsite only. There is NO re-entry for day or weekend ticketholders to the festival site, if you leave.

If you lose your wristband you will not be able to re-enter the festival site unless you pay full price again.

DO NOT PURCHASE FROM UNOFFICIAL OUTLETS OR TOUTS – all Sundown tickets incorporate a barcode which will be scanned on entry.

There is no specific family camping area, but there is a quiet camping area available on a first come first served basis.

You can camp for one night but you will still need to pay the
full camping ticket price, regardless of how many nights you stay
at Sundown Festival. No discounts are given for reduced stays.

Day and Weekend ticket holders cannot bring alcohol onsite.

Campers may bring:

1 x 70cl spirits (no greater than 40% ABV) and 12 x 440ml cans beer/cider

or

3 litres of wine and 12 x 440ml cans beer/cider

Campers may only bring alcohol into the festival campsite upon initial entry ONLY. You may not take alcohol from the campsite into the festival arena, bars will be open throughout the site. Any glass must be decanted into plastic.

The legal age to bring alcohol into the festival is 18+ years. There is an ID check on entry and any alcohol will be taken off you if you’re found to be underage.

No. The car park is located a 5 – 10 minute walk from the campsite
so please bear this in mind when packing for the weekend!

Campers may only bring tents that are one berth bigger than the
number of occupants allowing room only for storage of personal items.
This is for the comfort and safety of all users of the campsite

i.e. 1 person can be in a 2 berth tent, 2 people can be in a 3-4 berth tent,
3 people can be in a 4 berth tent and 5 people can be in a 6 berth tent.

Campervan/Motorhomes/Caravans are not permitted anywhere on site.

No dogs, pets or other animals allowed, except Assistance and Guide Dogs

We allow small butane gas stoves – single burner, with gas cylinder of less than 5kg that can be used in the designated areas within the campsite. No BBQs.

General

The Sundown Festival Accessibility Pack can be downloaded here. We offer a free personal assistant ticket for customers with eligible accessibility requirements. These are available on our ticket page or you can call See Tickets on 0871 220 0260 to book.

The festival is located outdoors and on a green field site. The site is generally flat and accessible however please consider that as is the nature of a green field site, the ground can be uneven and conditions underfoot can be effected by weather and heavy footfall.

Please wear sensible shoes and take care in areas where ground is uneven or has been affected by adverse weather.

You can only leave the festival site if you have a camping wristband.
There is NO re-entry for day or weekend ticketholders to the festival site if you leave. If a weekend ticketholder leaves the site on Saturday they won’t be readmitted until the arena reopens on Sunday.

If you lose your wristband you will not be able to re-enter the venue unless you pay full price again.

If you damage your wristband you would need to return the damaged wristband to the box office to replace with a payable fee of £5.

Please note you may not bring alcohol into the campsite after your initial entry.

DO NOT PURCHASE FROM UNOFFICIAL OUTLETS OR TOUTS – all Sundown tickets incorporate a barcode which will be scanned on entry.

There are toilets in the Main Arena & campsite that can be used free of charge.

ATM Cash machines accepting most major debit / credit cards are provided on site.

There are accessible facilities on site including a viewing platform & accessible toilets. 
Please see access section for further details.

No food or drink is permitted into the main arena. Food and drink can be purchased once inside the arena.

One small (500ml) sealed bottle of water allowed per person.

No glass allowed, no chairs.

IF YOU ARE CAMPING

Campers may bring food and alcohol to the CAMPSITE ONLY.

Campers may bring:

1 x 70cl spirits (no greater than 40% ABV) and 12 x 440ml cans beer/cider

or

3 litres of wine and 12 x 440ml cans beer/cider

Campers may only bring alcohol into the festival campsite upon initial entry ONLY. You may not take alcohol from the campsite into the festival arena, bars will be open throughout the site. Any glass must be decanted into plastic.

The legal age to bring alcohol into the festival is 18+ years. There is an ID check on entry and any alcohol will be taken off you if you’re found to be underage.

Campers may bring stoves but NO BBQs and NO GLASS ALLOWED.

There will be a cooking area available to campers.

The same regulations apply as the rest of the country, you can smoke in the open air but not inside big tops and tents – look out for the ‘no smoking’ signs.

You may bring a “domestic” camera however anything deemed professional
(i.e. SLR. with detachable lenses etc.) is prohibited.

Please head here for more information on the Sundown Ambassador programme.

There are a number of hotels nearby including Travelodge and Premier Inn and other accommodation in Norwich.

Please use search engines to find suitable accommodation.

Bear in mind that you should book early to avoid disappointment, as many of the hotels near to Norfolk Showground will be booked well in advance for the weekend of the festival.

We hope we have provided everything you will need within the festival.

Please note that only campers can bring in foldable camping chairs to the campsite and this is limited to one chair per person.

Please do not bring the following:

Umbrellas

Gazebos

Offensive weapons or anything deemed as an offensive weapon.

Air horns

Chinese lanterns

Glass

Laser pens

Food – there is a variety of food available at the festival

Illegal drugs

Psychoactive substances (legal highs)

Pyrotechnics (please see below)

These items will be taken from you on entrance to the festival.

If you need to bring a chair for medical reasons please bring supporting evidence such as a medical letter from your doctor.

Pyrotechnics now illegal at Festivals and Events

It is illegal to ‘posses pyrotechnic articles at musical events’ according to the Policing and Crime Bill 2017. Anyone in the audience found with a flare or other explosive device could face a maximum sentence of 51 weeks in prison.

If you need permission to take a chair into the event or you have special dietary requirements, you must have suitable documentation to enter the venue.

• Your ticket
• Proof of ID
• Cash and a debit card just in case (keep it safe)

Please check the weather forecast beforehand to ensure you are prepared, e.g. sunscreen, waterproofs.

Exposure to loud music can cause permanent damage to your hearing.

Please visit www.dontlosethemusic.co.uk for information 
on how to protect your hearing at Sundown.

Please note that strobe lights and smoke machines may be in use within event site.

Please visit this link to read all terms and conditions

The Premises License issued to SUNDOWN by South Norfolk Council 
has conditions attached to it relating to the reporting of Crime and to formulate 
a drugs policy with Norfolk Constabulary.

You will be searched at the entrance. Any items which the organisers consider 
may be used in an illegal or offensive manner will be confiscated. 
Neither anti-social nor illegal behaviour will be tolerated and participants 
will leave themselves liable for eviction from the event.

Surrender Bins will be provided for the event to encourage festival goers 
to deposit drugs or other contraband in these bins before going onto the site. 
These bins will be subject to appropriate security measures.

The Event Organisers will ensure a robust 
and effective search procedure of patrons entering the event or suspected 
of possessing drugs once in the event itself. If persons are found within the event to be in possession of controlled drugs
they may be presented to police who will undertake appropriate investigative measures. 
They will then assist Security officers if necessary in evicting the persons from the event.

Where there are grounds to suspect that a person is involved in the Supply of Controlled Drugs, they will be arrested and dealt with by the police accordingly

For security reasons, all ticket holders will be subject to extra searches of their bags and their person at this year’s Sundown. This will make entrance slower than previous years. We ask everyone to be patient and we thank you in advance for your cooperation with any security requests and all searches.

Police are encouraging people attending the Sundown Festival to have a great time and to be reassured police patrols will be in place as a precautionary measure. Norfolk Constabulary is supporting Norfolk Showground and the event organisers by providing a police presence around the venue throughout the event. Patrol officers will be joined by specialist officers in order to provide reassurance to members of the public.

Chief Inspector Nathan Clark said: “We have taken the practical and precautionary decision to provide patrols outside the Norfolk Showground. “Whilst Norfolk is a safe county, this additional policing is about providing visible reassurance to the public and being ready to respond to every eventuality if needed. “Security guidance will be issued by the event organisers and I would encourage the public to adhere to this advice and please be aware that you will be subject to searches. My advice to those camping is to only bring items that are essential and think about security of valuable items, particularly mobile phones. Everyone should arrive in plenty of time to allow for the extra security checks which will be in place. “Finally, this is a fantastic event and we want everyone to have an enjoyable time; however, do remain vigilant and if you have any concerns, please approach one of our officers or event stewards who will be happy to help.”