Last updated 9 September 2021
Terms & Conditions
a. In these Terms & Conditions,
“Event” means the event for which You have purchased a ticket,
“the Promoter”, “we”, “us” and “our” means Sundown Festival Ltd and any associated promoter(s) of the Event;
“you”, “your”, “ticket holders’ and “guests’ means you as the ticket holder,
“ticket” means any valid ticket or wristband which permits you to attend the Event or any valid wristband for which you have exchanged your ticket at the Event
“Event Rules” means all rules which apply in connection with the Event in addition to these Terms and Conditions which are either communicated by us or on our behalf in writing, online or otherwise in advance of the Event or displayed at the Event site.
b. These Terms and Conditions incorporate and should be read in conjunction with, the terms and conditions of the authorised ticket agent from which you purchased your ticket which are available on the website of the relevant ticket agent. In the event of any inconsistency between these Terms and Conditions and the terms and conditions of the relevant authorised ticket agent, these Terms and Conditions shall prevail.
c. All tickets are sold subject to these Terms and Conditions. Purchase and/or use of a ticket/s to enter the Event constitute acceptance of these Terms and Conditions on your behalf and on behalf of any person for whom you are purchasing tickets.
d. The Promoter reserves the right to vary these Terms and Conditions from time to time without notice and at our sole discretion. Updates will be published on the Sundown Festival website.
e. Directives and statements printed on the tickets, posted or announced at the Event also form part of the Terms and Conditions of entry to the Event.
f. In the instance of a breach of any of the Terms and Conditions the Promoter reserves the right to cancel the ticket/s and eject the offender/s and retain all monies paid.
a. Anyone under 14 will not be admitted.
b. Anyone aged 14 or 15 must be accompanied by a responsible adult aged 18+. There is a limit of one Under 16 per adult aged 18-20 and a maximum of three Under 16s per adult aged 21+. Any adult accompanying an Under 16 must have ID.
c. Anyone aged 16+ must bring ID and may enter the festival unaccompanied. We do not accept any parental or guardian duty for children attending the festival and we strongly advise that they have the permission of a parent or legal guardian before attending.
a. Only customers holding a valid ticket will be admitted to the Event. You must retain your ticket on your person at all times during the Event.
b. Tickets are not exchangeable, refundable or transferable. Re-sale or attempted re-sale is not allowed.
c. Tickets, wristbands or other forms of accreditation to the Event are personal revocable licences and shall at all times remain the property of the Promoter and for security purposes, and may be recalled at any time.
d. Tickets may not be used as part of a promotion, competition, advertising, or be given away as part of a product or service package or for commercial gain without the permission of the Promoter. Any attempt to do so will result in the ticket being void and any person holding such a ticket will be refused entry to, or ejected from the Event without refund.
e. The Promoter is not liable for lost, stolen or defaced tickets or wristbands. If a customer loses their wristband, they will not be able to re-enter the Venue or Campsites. All wristbands will be checked when entering and leaving the Venue and Campsites. Replacement wristbands will only be issued at the box office if the original wristband is still on the customer’s wrist at the time of request and will incur a charge.
f. Ticket price and availability may be subject to change without notice.
g. Your ticket may be invalidated if any part of it is removed, defaced or altered.
h. Upon purchase please check tickets carefully as mistakes cannot always be rectified after purchase. Tickets are not issued on a sale or return basis and refunds will not be made on returned tickets unless provided for under these Terms and Conditions.
i. Ownership or possession of a ticket does not confer any rights (by implication or otherwise) on you to use, alter, copy or otherwise deal with any of the symbols, trademarks, logos and/or intellectual property appearing on the ticket.
a. All ticket holders and guests must consent to a security search of persons, clothing, bags and any other items deemed necessary.
b. The Promoter retains the right to conduct searches during the Event. If you refuse to be searched you may be ejected.
c. Prohibited items or any items that the Promoter or its security company deem to be a risk to safety, enjoyment of others or security or are not suitable to be taken to the Event or may be used in an illegal or offensive manner (regardless of whether or not the item itself is illegal) are not allowed. Ticket holders may be ejected if found in possession of prohibited items inside the Event. Prohibited items include but are not limited to:
i. Food and Drink – except one 750ml sealed bottle of water per person, no food & drink from outside of the Event can be taken into the Event arena. Camping guests may take a supply of their own food and drink into the campsite on first entry only. Allowable quantities for camping guests are advertised on the Sundown Festival website. For customers with specific dietary requirements that we don’t cater for, we do allow a reasonable amount of food to be brought into the Event arena for personal consumption. This must be confirmed with us in advance of the festival by writing to email@example.com. A list of vendors and foods available will be posted to our website closer to the time.
ii. Drugs / Controlled / Psychoactive Substances – illegal drugs, Nitros Oxide, ‘Legal Highs’ or any associated paraphernalia.
iii. Weapons –or anything that could be considered a weapon.
iv. Animals – except registered assistance dogs.
v. Bicycles, roller-skates, skateboards, scooters, personal motorised or non motorised vehicles except for wheelchairs.
vi. Items considered to be dangerous or inappropriate in a festival environment, including but not limited to; glass in any form, , spray cans, gas canisters or compressed gas in any container, fireworks, flares, candles, smoke canisters, chinese lanterns, camp-fires, explosives, firearms, knives or blades, replica weapons of any sort, large golf umbrellas, stools / camping sticks / furniture, gazebos or parasols, sports equipment, flags and banners, megaphones, amplification equipment, speakers over the size of 22.5 x 12 x 10 cm klaxons, airhorns, laser devices, remote controlled drones, hi-visibility tabards or similar.
vii. All Items Listed on the Sundown Festival website.
d. Moshing, crowd surfing, climbing on Event structures or existing park landscape and anti social behaviour, is not permitted.
e. No refunds will be offered to customers who are refused entry or ejected from the site at the discretion of the Promoter.
f. If you are refused entry to the Event, or have been previously ejected, you may not purchase another ticket or otherwise gain entry.
g. Failure to produce the appropriate receipt/ticket or pass, when so requested, may result in ejection from the Event, without later claim or compensation.
h. There are no pass outs and no admission after first entry to the Event for any ticket holders other than Weekend Camping ticket holders who are able to leave the Event but must consent to a search and comply with our Entry Policy on entry and re-admission. When a Weekend No Camping ticket holder leaves the site on Saturday, they will not be re-admitted until the arena re-opens on Sunday.
Filming, Photography & CCTV
a. Unauthorised photography, video, audio recording and transmission of the Event, the performers and the performance for professional purposes or financial gain is strictly forbidden.
b. Professional audio and imaging equipment are not allowed.
d. CCTV will be in operation across the site. Images are recorded for the prevention of crime and disorder. If requested, images will be passed directly to the Police.
Trading & Commercial Activity
a. Only those specifically authorised by the Promoters to undertake trading, marketing or commercial activity at the Event may do so.
Unauthorised Ticket Agents and Touting
a. Tickets bought from unauthorised agents are not valid and admission will not be granted to the Event with any ticket bought from unauthorised agents. To be as safe as you can and to avoid obtaining an unauthorised ticket, follow these simple guidelines. Please note that these guidelines are not intended to be an exhaustive list of precautions which you should take to avoid obtaining an unauthorised ticket.
• Do not buy from an unofficial ticket agent. See Tickets are official ticket agents of the Event. We may also sell tickets directly for corporate or group bookings and we have other online and in-store official ticket agents. If you are in doubt as to whether or not a ticket agent is authorised please contact us in advance of the ticket purchase and we will be happy to assist. You can contact us using the contact details on our website.
• Do not buy from internet auction sites or exchange/buy tickets on social networking sites such as Facebook.
• If you live in the UK do not buy from a website with an overseas office address, or with no registered address shown.
• Do not buy from another individual or tout, either in advance of, or outside, the Event.
b. If we are aware that you have bought tickets anywhere other than from official authorised outlets you will not be granted access to the Event. Tickets are non-transferable, which means that once purchased you cannot sell them on to others. The Promoter will be unable to assist you if you have bought from an unauthorised source, as we will have no purchase history available for the ticket.
c. If you do encounter problems contact your credit card issuer as soon as possible.
d. Occasionally due to genuine circumstances you may find yourself with a spare ticket. Please do not be tempted to sell it on an unauthorised auction site or to sell to a ticket tout or unauthorised online agency. If you do the Purchaser may not be able to enter the Event (under the Terms and Conditions) for the reasons set out above. Should this happen you may find that the purchaser brings a legal claim against you for selling a ticket which does not permit access to the Event.
e. We reserve the right to cancel any ticket booking which we reasonably believe to have been made with a view to resell such tickets or where the ticket has been purchased using fraudulent means, such as credit card fraud.
f. Tickets may be restricted to a maximum number per person per credit card or per household. These restrictions will be notified to you by our ticket agents and on our website before you make your booking. We reserve the right to cancel tickets purchased in excess of this number without prior notice to you of such cancellation.
g. Tickets obtained in breach of these Terms and Conditions shall be null and void and the Promoter may refuse admission to, or eject you from, the Event. Any person seeking to use a void ticket in order to gain or provide entry to an Event will be considered to be a trespasser and will be ejected and liable to legal action. Void tickets are non-refundable.
COVID-19 Secure Policy
For the purposes of this section “COVID-19” means the global pandemic of the coronavirus disease known as COVID-19 and any mutation thereof.
We will take reasonable operational steps to ensure that the Event and all activities at the Event will be operated in a Covid-secure manner. We reserve the right at our absolute discretion and without payment of refund or any other compensation to amend these Terms and Conditions and our Event Rules from time to time in order to ensure that the Event complies with all applicable laws, regulations, rules, orders, guidance (whether or not having the force of law) and any other requirements relating to Covid-19 issued by the UK Government or any other competent authority (“Covid-19 Rules”). Such measures may include, without limitation, wearing of face masks, social distancing measures, proof of Covid-19 status.
Specific Event Rules introduced for the Event as a result of Covid-19 will be compulsory for all attendees of the Event. These will prevail over any conflicting Terms and Conditions or other Event Rules.
The Event – General Information
a. The Event is subject to licence.
b. The Promoter reserves the right to refuse you entry to and/or eject you from the Event. In particular but without limitation you may be refused admission to or removed from the Event for any of the following reasons: for health and safety or licensing reasons; if you behave in a manner which has or is likely to affect the enjoyment of other persons at the Event; if you use threatening, abusive or insulting words or mannerisms; if, in the Promoter’s reasonable opinion, you are acting under the influence of alcohol or drugs; if you fail, when required, to produce proof of identity or age; if you refuse to comply with the Promoter’s security searches; if you breach these Terms; and/or if your ticket is void.
c. If before or during the Event you have a complaint in relation to the Event, please contact the Promoter or a steward promptly since complaints are very difficult to deal with after the Event.
d. You must comply with any and all instructions given to you by the Promoter and/or stewards and staff at the Event.
e. Whilst every effort is made to ensure that the full, advertised billed performances take place, the Promoter reserves the right to change the published bill and/or running times without notification. This includes, but is not limited to, artists and billed attractions. Tickets are for the Event and not a specific artist.
f. Any published start and finish times of a performance at an Event are estimates only and are subject to change. The Promoter shall not be liable for any change of a published start or finish time. It is your responsibility to make appropriate arrangements to ensure that you arrive at the Event in sufficient time (taking into account time required for queuing and searching to enter the Event) in case the Event or the performance you wish to see starts earlier than the published time or otherwise to ensure you are able to stay until the close of the Event or performance should you wish to if it overruns. We will not be responsible to make any refund or meet the costs of any alternative travel arrangements or for any loss of enjoyment or other indirect loss as a result of an Event not running to the precise advertised times or for your late arrival at the Event.
g. There will be no admission to the Event before the designated opening times on any day of the Event. Box Office times to be confirmed.
h. All guests are asked to observe and comply with safety advice, site signage and ‘No Smoking’ areas. In accordance with Smoke-Free Regulations, the tented arenas and other areas of the Event are designated ‘No Smoking’ areas. Normal statutory rules and regulations apply and should be observed at the Event and failure to do so may result in ejection from the Event.
i. You shall not bring into the Event or display or distribute (whether for free or not) at the Event any sponsorship, promotional or marketing materials.
j. Access to arenas within the Event is subject to capacity and the Promoter accepts no liability and will not offer any refunds if you are unable to attend a specific performance due to the arena being at maximum capacity. You may be required to queue so please arrive early to avoid disappointment.
k. The organisers reserve the right to implement any restrictions/conditions deemed necessary before and during the Event to ensure the safe management of the festival site. You must at all times comply with any and all instructions given to you by Event staff and stewards. The Event takes place outdoors on a greenfield site which may be uneven in places and conditions underfoot may be affected by weather and heavy footfall. You should take reasonable precautions to avoid suffering injury, including, without limitation, wearing sensible shoes and taking care in areas where ground is uneven or has been affected by adverse weather.
a. The Promoter offers one free ticket for a personal assistant to accompany a ticket holder with access requirements. We will require you to provide valid documentation of your accessibility requirements before issuing the P.A. free ticket. Information on how to apply and the approved forms of supporting documentation can be found here. Please contact the Event on firstname.lastname@example.org if you require further assistance.
b. If you have access requirements please contact us as far in advance of the Event as possible. If you have not notified the Promoter of your access requirements in advance we cannot guarantee that we will be able to cater to your needs though we will use reasonable endeavours to do so.
a. Camping, and access to the campsite, is strictly subject to the purchase of a camping ticket. All day ticket holders and weekend ticket holders not holding a camping ticket are forbidden to camp at the Event or enter the campsite and anyone found in the campsite or camping without a camping ticket will be removed from the Event.
b. Campers should pitch tents in designated camping areas only and stay out of fire lanes and other working areas.
c. Gazebos, awnings and trailer tents are not allowed on the campsite.
d. You should bring a tent that is sized for the number of occupants. We reserve the right to refuse to allow any structures which are too large or which we believe may cause a health and safety risk.
e. We will not be liable for any failure to provide any advertised facilities within the camping area.
f. All items are brought and left at your own risk.
g. You are allowed to bring your own limited supply of food into the campsite on first entry only for personal consumption and it cannot be brought into the Event arena. You are permitted to cook solely within the designated areas within the campsite only using charcoal BBQ’s or small butane gas camping stoves (single burner, gas cylinder of less than 5kg) only.
h. Camping guests may take a supply of their own drink into the campsite on first entry only. Allowable quantities for camping guests are advertised on the Sundown Festival website.
1 x 750ml sealed water bottle or an unsealed empty bottle per person will be allowed to be taken into the Event arena. You are not permitted to take any other beverages into the Event arena. Searches will be undertaken upon entry and re-admission to ensure compliance with the provisions of these Terms and Conditions. Any alcohol above the permitted allowance will be confiscated.
a. You agree that the Promoter, its servants or agents will not be liable for any loss, injury or damage to any person (including you) or property however caused (including by the Promoter or its servants or agents) in any circumstances a) unless due to the negligence or wilfully malicious act of the Promoter, its servants or agents and/or (b) to the extent that any increase in any loss or damage results from the breach by you of any of these Terms and Conditions.
b. You agree that the Promoter shall not be liable to you for any indirect or consequential costs, claims, actual or alleged losses howsoever arising out of or in connection with the Event and/or our obligations under these Terms and Conditions including, but not limited to, loss of profits, anticipated profits, savings, business or opportunity, or loss of publicity or loss of reputation, or opportunity to enhance reputation, or loss of contract or other economic or consequential loss arising from the performance (or any failure to perform) these Terms and Conditions.
c. The Promoter will not have any liability to you whatsoever for loss or expenses incurred in connection with the Event or any cancellation of the Event, including, without limitation, costs of any personal travel, accommodation or hospitality arrangements made relating to the Event or the cancellation of the Event.
a. To the fullest extent permissible in law, the Promoter shall be entitled to assign all and any of its rights and obligations under these Terms and Conditions, provided that your rights are not adversely affected.
b. If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court, the invalid or unenforceable provision shall be severed or amended in such a manner as to render the rest of the provision(s) and remainder of these Terms and Conditions valid or enforceable.
c. If the Promoter delays or fails to enforce any of these Terms and Conditions it shall not mean that the Promoter has waived its right to do so.
d. These Terms and Conditions together with the ticket purchase terms and conditions constitute the entire agreement between the parties in connection with the subject matter of these Terms and Conditions and supersede any previous terms and conditions, agreement or arrangement between you and the Promoter relating to the subject matter of these Terms and Conditions.
e. These Terms and Conditions shall be governed by the laws of England and Wales and the parties agree to submit to the exclusive jurisdiction of the Courts of England and Wales.