NORWICH 30TH AUG- 1ST SEPT 2019

Tickets

You must bring ID. Accepted forms listed here.

Under 16? You must attend with an adult. Read more here.

Make sure you have your ticket ready to show at gates. If you have an E-ticket, download it before you arrive at the festival and either print it out or show it on your phone. Make sure your phone is charged and the brightness is turned up so our scanners can read it.

Check what you can and can’t bring before you pack here.

Glass, illegal substances & more are on the Prohibited Items List, read it here.

Tickets are available to buy via SeeTickets on our ticket page, here.

Tickets are non-refundable. However, if you have spare tickets we recommend that you visit See Tickets’ Fan-to-Fan ticket marketplace, where you can sell them at face value.

If you have any ticket issues, including changing or upgrading your ticket type, wrong email address or change of postal address and payment plan problems, please email See Tickets Customer Services directly at Sundown@SeeTickets.com.

If you didn’t purchase your tickets via our website from SeeTickets, please contact your ticket provider directly.

We do not allow Day ticket swaps, i.e. from Saturday to Sunday, or vice versa.

The name on the ticket does not have to match the person using it, however, re-sale of tickets outside of the See Tickets Fan-to-Fan marketplace (or ethical, face value re-sale sites such as Twickets) is strictly forbidden and could result in your tickets being cancelled.

Tickets are distributed approximately two weeks before the festival takes place. You will receive them either by email or post depending on which option you select when booking. If you haven’t received your tickets within seven days of the event, please email See Tickets Customer Services directly at Sundown@SeeTickets.com. If you didn’t purchase your tickets via our website from See Tickets, please contact your ticket provider directly.

Our official online ticket outlets are:

See Tickets, Ticketmaster, Festicket, Gigantic, Dice, Skiddle and Big Green Coach.

Please do not buy from an unofficial ticket agent. Tickets bought from unofficial agents are not valid and admission may not be granted to the festival. If you are in doubt as to whether a ticket agent is official, please contact us in advance of the ticket purchase and we will be happy to assist.

You can also buy from Ambassadors.

We offer the following entry ticket types:

  • Weekend Camping (SOLD OUT for 2019) – Bring your own tent and camp for the full weekend. Includes all the acts on Saturday and Sunday, plus access to the Friday Opening Party and Saturday Night Afterparty.
  • Weekend No Camping – Admission to Saturday and Sunday. No access to camping or Saturday Night Afterparty.
  • Saturday – Admission to Saturday only. No access to camping or Saturday Night Afterparty.
  • Sunday – Admission to Sunday only. No access to camping.

Pre-Pitched Tents and Glamping

New for 2019, we offer Pre-Pitched Tent options in the General Campsite for those that don’t want the hassle of putting up their own tent. Please purchase a Standard Camping Ticket from our ticket page and then purchase your Pre-Pitched Tent from our provider, Tangerine Fields. To find out more about Pre-Pitched Tents, please click here.

If you want to stay in accommodation in the separate Glamping Campsite, you will need to purchase a Standard Camping Ticket from our ticket page, and then purchase your Glamping accommodation separately from our Glamping provider, Pod Pads. To find out more about Glamping and the facilities on offer, please click here.

VIP Add-Ons

VIP Add-Ons give you access to the VIP Area with backstage views, exclusive bar & food options, acoustic stage, undercover seating and toilets. VIP Add-On tickets must be purchased in addition to your entry ticket.

Payment Plans

The payment plan option is available on all Weekend Camping and Weekend No Camping tickets and will be split into equal monthly instalments. You will pay the first instalment (plus 100% of all fees) at the time of booking, followed by the remaining monthly instalments. Payment Plan tickets are Sold Out for 2019.

Car Park Passes

Car Park tickets are not available to buy in advance. Entry to the car park will be £20 for the weekend and £10 for the day payable in cash when you arrive. There will be plenty of room for all.

Camping ticket holders will be allowed to re-enter the campsite at any time by showing their wristband. Please note, you can only bring alcohol into the campsite on your initial entry.

If you lose your wristband you will not be able to re-enter the venue unless you pay full price again. If you need your wristband replaced you will need to go to the box office with the wristband still fully intact on your wrist and pay a £5 replacement fee.

There is no re-entry for Day ticket and Weekend No Camping ticket holders. For example, if a Weekend No Camping ticket holder leaves the site on Saturday, they will not be re-admitted until the arena re-opens on Sunday.

We also understand that certain extreme circumstances can arise where leaving the site is essential. In this case, security will use their discretion and permission won’t be unreasonably withheld.

Sundown Festival is open to everyone aged 5+ but the following conditions apply.

Anyone aged 16+ may enter the festival unaccompanied but must bring ID and we strongly advise that you have the permission of a parent or legal guardian.

Anyone aged under 16 (15 or under) must be accompanied by a responsible adult aged 18+. There is a limit of one person aged under 16 per adult aged 18-20 and maximum of three under 16s per adult aged 21+. Any adult accompanying an under 16 must have ID.

All bars will operate a strict Challenge 25 Policy.

We only accept the following forms of ID:

  • Photo Driving Licence
  • Provisional Photo Driving Licence
  • Passport
  • PASS card from the National Proof of Age Standards Scheme – this is the best form of ID to bring if you don’t want to bring a valuable document. More information on how to obtain your card can be found here.

ID must be original. No copies or photos will be accepted.

The festival reserves the right to refuse admission if there is any doubt that the ticket holder is under the entry requirement.

The Box Office is positioned at the Main Entrance, and will be open for ticket sales (subject to availability), collections and to deal with ticketing issues at the following times:

  • Friday: 10am – 10pm
  • Saturday: 10am – 9pm
  • Sunday: 10am – 9pm