sundown festival • norwich • 30 August – 1st September 2024

SUNDOWN 2021 COVID-19 POLICY

As with many other events this summer, we are asking all ticket holders, staff and artists to follow certain procedures to ensure the safety and enjoyment of everyone at the festival and in the local community. Please read all of the below information to make sure that you are ready to enter Sundown 2021.

ENTRY REQUIREMENTS

 

We require all ticket holders to demonstrate their COVID free status by showing their NHS COVID Pass on the NHS App when they arrive at the festival.

Please download the NHS App and get your COVID Pass in advance of arriving at the festival using ONE of the following:

 

    • A negative Lateral Flow Test taken at home on the morning of your arrival at the festival. Please allow 2 hours for the result to upload to the NHS App

 

    • Proof of full COVID-19 vaccine completed at least 14 days prior to your arrival at the festival.

 

    • A positive PCR test result more than 10 days (but less than 180 days) before your arrival at the festival

 

Activate your COVID Pass before leaving home and either save it to your e-wallet, download a PDF, screengrab it or print it so you can show it offline. Please don’t rely on phone signal at the festival entrance to show your COVID Pass or download your festival tickets. We won’t accept photos of your Lateral Flow Test or the test itself at the festival gate. You must register the result online and show your COVID Pass.

Please note: you will need your NHS number to log-in to the NHS App. If you are under 18, your parents may need to assist you with this process.

LATERAL FLOW TESTS

You can order Lateral Flow Tests to arrive to your home here or you can find a nearby place to collect them.

After taking your Lateral Flow Test, you will need to report your result online here. Using the NHS App or online NHS COVID Pass service you will then be able to activate your NHS COVID Pass to show your negative lateral flow status. Please note, your negative test result can take up to two hours to appear on the NHS App. You will also receive a confirmation email and/or text message confirming the result of your test.

LFT kits will be available at the festival exits to take home.

NHS APP

The NHS App is the place where you will be able to generate and view your NHS COVID Pass. Search “NHS App” in your app store to download it to your smartphone. The NHS App is different to the NHS Covid-19 App (which is used for Test & Trace) so please make sure you are using the right one. It can take up to 24 hours to verify your NHS App account so please download and register as soon as possible. You will need an NHS login, so will have to create one if you haven’t already. If you are having problems with the NHS App you can contact the NHS App team here.

If you don’t have access to the NHS App you can still log your negative Lateral Flow Test here or call the phone number in your test kit instructions. After registering you will receive a text message from the NHS confirming your negative test result which you can show at the festival gates. If you are fully vaccinated in England you can request an NHS COVID Pass Letter via post here. The letter can take up to five working days to arrive so make sure you apply well in advance of the festival.

Re-entry

There is no re-admission after the first entry to the campsite for any ticket holders.

For Weekend No Camping ticket holders, upon leaving the event each day, there will be no re-admission until the following day.

 

POSITIVE TEST OR TEST AND TRACE NOTIFICATION

If you test positive for COVID-19 within 10 days of Sundown you must not travel to, or enter, the festival. Please self-isolate in line with NHS guidelines and take a PCR test. Click here to view your ticket options.

You must not enter the festival if you have COVID-19 symptoms. Please self-isolate in line with NHS guidelines and take a PCR test. If you experience COVID-19 symptoms while you are at the festival, please go to the Medical Tent immediately where you will be assessed by on-site medics. If you are instructed to leave the festival, please follow guidance on how to collect your belongings and leave the site and return home safely.

If you receive an NHS Test and Trace notification, please go to the Medical Tent.

Test and Trace will be in operation at the event and you can use the NHS Covid-19 App to scan the QR codes at the gates.

TRAVELLING FROM OUTSIDE ENGLAND

If you have been double vaccinated (with the second dose having been received at least 14 days prior to your arrival at the festival) and live in either Scotland or Wales, you can obtain your vaccination status here: Scotland, Wales. If you live in Scotland or Wales and need to prove a negative Lateral Flow Test result, or are travelling from anywhere else outside of England, please take a Lateral Flow Test and report your result online here. You will receive a confirmation email and/or text message confirming the result of your test which you can show at the festival gate.

FACE MASKS & SOCIAL DISTANCING

It is not compulsory to wear a face mask but we encourage you to do so if you would prefer to wear one. Please note that masks are still required on public transport and will be needed if travelling to and from the festival on trains, buses, coaches or taxis – this includes the Sundown shuttle buses.

Please make use of hand sanitiser points located around the festival. If you are considered medically vulnerable, please consult your doctor and consider your personal risks before choosing to attend the event.

TICKET GUARANTEE

Sundown 2021 is going ahead with all Government COVID restrictions lifted. Our priority is the safety of our ticket holders, artists, staff and the wider local community, and we have worked in consultation with relevant authorities to put the appropriate measures in place and follow Government guidance. You will not be entitled to a refund should you not wish to attend or you don’t want to prove your negative COVID-19 status. If you are unable to attend due to the COVID-related scenarios detailed in our Ticket Guarantee, please click here. In all other instances please refer to our COVID-19 Ticket Policy in the Terms & Conditions of Entry.

CONTACT US

If you have any questions please contact us at press@sundownfestival.co.uk