NORWICH 1ST - 3RD SEPT 2017

Frequently asked questions

Sundown Festival takes place on Friday 1st, Saturday 2nd and Sunday 3rd September 2017

Saturday and Sunday are open to Day, Weekend and Camping ticket holders.

Friday is exclusive to camping ticket holders at Sundown.

Sundown Festival takes place at Norfolk Showground, Norwich, NR5 0TT, UK.

For Day Ticket/Weekend Tickets – the festival is open from 12noon until 10:30pm on Saturday 2nd Sept and Sunday 3rd Sept.

For Campers – the campsite is open from 11am on Friday 1st September Until 12pm Monday 4th Sept.

Arena Gates open at 2pm on Friday for campers, and at 12noon on Saturday and Sunday.
Box office opens 9am to 9pm Friday
Box office opens 9am to 8pm Saturday
Box office opens 9am to 7.30pm Sunday

Any E-tickets that haven’t been scanned between the box office times will not gain entry to the show or campsite

Travel

BY CAR

Sundown Festival at Norfolk Showground is easily accessible from the A47 by car. Please use NR5 0TP if you are using a sat nav.

Check out our travel section for more details.

BY COACH

A coach service operated by Big Green Coach Company will be available please see here for more details

BY TRAIN

Train services run to Norwich regularly.

SHUTTLE BUS

A shuttle Bus service runs from Norfolk station throughout the weekend, provide by First Travel. The X1 Service will provide a direct route from Norwich Bus /Train Station to a drop off point outside the Royal Norfolk Showground or catch the 100 Service, which will operate from Norwich Rail Station via Norwich Bus Station direct to a dedicated stop inside Norfolk Showground. These combined services will operate up to every 10 minutes throughout the Festival. Details of the timetables will be available in due course.

MORE INFO?

Further travel details can be found at www.sundownfestival.co.uk/travel

Yes. Car Parking at Sundown Festival is £10 per day.

Campers/Weekend Car parking tickets are £20 and will cover you for the duration of your festival ticket.

Parking charge is payable on arrival.

The parking area is clearly sign posted from the entrance of the site.

Parking is offered on a first come first served basis and is limited. Anyone parking at Sundown does so at their own risk.

Parking areas are reserved for Cars only.
Campervan/Motorhomes/Caravans are not permitted anywhere on site.

 

PLEASE NOTE: In the instance of the Promoter/s or the Venue/s making vehicle parking areas available, they are opened in advance of the published Gate / Door opening times, which will be announced closer to the time of the event.

Pick up/Drop off has a new location. It is now located just off the roundabout by The Premier Inn. We encourage everyone to use this new location, it’s very easy to access and will be clearly signposted.

Please don’t use Longwater Retail parks facilities, the walk from there to the festival is not a safe pedestrian route.

Tickets

Sundown Festival is open to everyone from 5 years old (Day, Weekend and Camping) but we do have some restrictions to ensure safety and enjoyment for all.

Anyone aged 15 or under must be accompanied by a responsible person over the age of 18. ID will be checked on entry.

Anyone aged 16 or 17 may attend unaccompanied but we strongly advise that you have the consent of a parent or legal guardian.

Sorry, no children under the age of 5 will be admitted.

You must be 16 years or over to access the VIP area

Legal drinking age restrictions apply – 18+.

Your email confirmation is sufficient for all box office collections.

Proof of age may be required on entry to the Event and when purchasing alcohol.

Recognised and accepted forms of ID are Photo Driving or Provisional Driving License, Passport and Proof of Age Card with PASS (hologram) logo.

The Promoter reserves the right to refuse admission if its staff or agents are in any doubt whatsoever as to the age of the person being presented as being under the requisite age.

Tickets cannot be resold. All tickets are sold on a non-exchangeable, non-refundable basis as per terms and conditions with the box office you purchased through.

Card holder details must be visible on the E-ticket or your ticket will be invalid. Please also refer to the terms and conditions of entry.

When ordering tickets from National Box Office and See Tickets you will be given an option to choose either e-tickets (which you can print at home) or printed tickets which will be posted to the address you provide.

Whether you book online or over the phone, we’ll send you a confirmation email with details of your order. All communication will be sent to the email address you provide when you book and it shouldn’t take longer than 24 hours to arrive. If you don’t see it, please check your junk or spam folders and if it is still not there please contact National Box Office or See Tickets (whoever you booked your tickets with) within 5 working days of making the order.

Postal option through all ticket agents will be posted up to 4 weeks before the festival.

If you have bought tickets for someone else, the card holder doesn’t
need to be present – their details are included on the E-ticket.
Card holder details must be visible on the E-ticket or your ticket will be invalid.

All E-tickets will be scanned on entry. Weekend and camping ticketholders will receive a wristband which will be securely fastened.

You must not remove this at any time while attending the festival.

WEEKEND TICKETS

Weekend wristbands are for one person only to wear all weekend, they cannot be split for two persons.

 

Weekend Tickets do not include Camping.

 

CAMPING TICKETS

Camping wristbands are for one person only to wear all weekend, they cannot be split for two persons.

DO NOT PURCHASE YOUR TICKETS FROM UNOFFICIAL OUTLETS OR TOUTS

Everyone pays the stated ticket price, including children aged 5 and over.

Children under 5 are NOT permitted into the venue.

Camping

A camping Wristband gives you early access to the festival, to all stages, the campsite and both opening night and Saturday night Campers parties.

You will receive a wristband which you must keep on you at all times – all wristbands will be checked on entering / leaving the campsite and at the entrances / exits to the festival site.

Collection: There will be several box offices located at the entrance to the site and tickets / E-ticket will be scanned.

Box office opens 9am to 9pm Friday

Box office opens 9am to 8pm Saturday

Box office opens 9am to 7.30pm Sunday

You can only leave the festival site if you have a camping ticket. Please note that alcohol can only be brought in on your first entry to the campsite only. There is NO re-entry for day or weekend ticketholders to the festival site, if you leave.

If you lose your wristband you will not be able to re-enter the festival site unless you pay full price again.

DO NOT PURCHASE FROM UNOFFICIAL OUTLETS OR TOUTS – all Sundown tickets incorporate a barcode which will be scanned on entry.

There is no specific family camping area, but there is a quiet camping area available on a first come first served basis.

You can camp for one night but you will still need to pay the
full camping ticket price, regardless of how many nights you stay
at Sundown Festival. No discounts are given for reduced stays.

Day and Weekend ticketholders cannot bring alcohol onsite.

Campers may bring:
1L of alcoholic spirits (no greater than 40% ABV) and 24 x 330ml cans of beer/cider; or
box of wine (no more than 3L) and 24 x 330ml cans of beer/cider; or
2L of alcoholic spirits(no greater than 40% ABV)

Campers may only bring alcohol into the festival campsite upon initial entry ONLY. You may not take alcohol from the campsite into the festival arena, bars will be open throughout the site. Any glass must be decanted into plastic.

The legal age to bring alcohol into the festival is 18+ years. There is an ID check on entry and any alcohol will be taken off you if you’re found to be underage.

No. The car park is located a 5 – 10 minute walk from the campsite
so please bear this in mind when packing for the weekend!

Campers may only bring tents that are one berth bigger than the
number of occupants allowing room only for storage of personal items.
This is for the comfort and safety of all users of the campsite

i.e. 1 person can be in a 2 berth tent, 2 people can be in a 3-4 berth tent,
3 people can be in a 4 berth tent and 5 people can be in a 6 berth tent.

Campervan/Motorhomes/Caravans are not permitted anywhere on site.

No dogs, pets or other animals allowed, except Assistance and Guide Dogs

We allow small butane gas stoves – single burner, with gas cylinder of less than 5kg that can be used in the designated areas within the campsite. No BBQs.

General

Tickets

If you need assistance while at Sundown Festival, we offer personal assistants tickets at no extra cost. These tickets are available for people who would otherwise not be able to attend the event – as tickets for the event as a whole, are limited (and expected to sell out) please do not book this ticket unless you do really require it. To apply for a PA ticket, please call National Box Office on 0871 224 1112 prior to purchasing your ticket. You will be asked to supply information to confirm that you have a genuine requirement for a PA.

Site Layout and Ground Conditions

Sundown Festival is located on Norfolk Showground which is a mix of grass & hard standing level ground. Please take the weather into consideration when planning what to bring as it can have an impact on mobility due to muddy patches etc.

Camping

The campsite is all grass, uneven in areas, and slippery when wet. There is a reserved camping area for wheelchair and mobility scooter users, close to the main entrance with facilities including accessible toilets. This must be pre-booked – please contact us in advance info@sundownfestival.co.uk

On request we can also provide power for scooter charging.

We are unable to offer electrical hook-up to tents however if you require a charging point for a wheelchair, refrigeration for medical items or anything similar then this can be arranged via the Welfare Tent.

Blue Badge Parking

There is a blue badge parking area in the main car park, this does not need to be pre booked but you must have your blue badge on display.  Please follow signs for Public Car Park.

Medical  & Welfare Facilities

Sundown Festival has onsite medical tents that are well staffed with experienced crew 24 hours each day and are available to support with any queries.

The Medical & Welfare facilities are located at the front of the campsite and in the middle of the festival arena.

If you require a charging point for a wheelchair, refrigeration for medical items or anything similar then please ask at the Medical & Welfare facilities.

Toilets

Accessible toilets are located behind Medical & Welfare, at the viewing platform and in the campsite.

Viewing Platform

There is a viewing platform at the main stage. While the platform is of a relative size for the number of guests we are expecting, spaces are limited and operate on a first come first served basis. Please call 0871 224 1112 to reserve space on the viewing platform. Please contact Info@sundownfestival.co.uk if you have any questions.

Further Information

If you have any questions regarding accessibility at Sundown Festival, or require further information please contact us at info@sundownfestival.co.uk

You can only leave the festival site if you have a camping wristband.
There is NO re-entry for day or weekend ticketholders to the festival site if you leave. If a weekend ticketholder leaves the site on Saturday they won’t be readmitted until the arena reopens on Sunday.

If you lose your wristband you will not be able to re-enter the venue unless you pay full price again.

If you damage your wristband you would need to return the damaged wristband to the box office to replace with a payable fee of £5.

Please note you may not bring alcohol into the campsite after your initial entry.

DO NOT PURCHASE FROM UNOFFICIAL OUTLETS OR TOUTS – all Sundown tickets incorporate a barcode which will be scanned on entry.

There are toilets in the main Arena & campsite that can be used free of charge.

ATM Cash machines accepting most major debit / credit cards are provided on site.

There are accessible facilities on site including a viewing platform & accessible toilets. 
Please see access section for further details.

A pamper area will be available to campers at an extra charge. This entails premium toilets, showers, hair dryers, straighteners and mirrors. Please go to our Pamper Area section on the website for more information.

Posh toilets and phone charging are available at an extra charge.

Lockers will also be available and chargeable on the day.

No food or drink is permitted into the main arena. Food and drink can be purchased once inside the arena.

One small (500ml) sealed bottle of water allowed per person.

No glass allowed, no chairs.

IF YOU ARE CAMPING

Campers may bring food and alcohol to the CAMPSITE ONLY.

The legal age to bring alcohol into the camp site is 18+ years old.

Alcohol will be taken off you if under age; ID will be checked on entry.

You may only bring in:

1L of alcoholic spirits (no greater than 40% ABV) and 24 x 330ml cans of beer/cider

or

1 box of wine (no more than 3L) and 24 x 330ml cans of beer/cider

or

2L of alcoholic spirits (no greater than 40% ABV)

This must be decanted into a plastic bottle. All alcohol must be carried by hand – no wheelbarrows or by any other method and on first arrival only.

Campers may bring stoves but NO BBQs and NO GLASS ALLOWED.

There will be a cooking area available to campers.

The same regulations apply as the rest of the country, you can smoke in the open air but not inside big tops and tents – look out for the ‘no smoking’ signs.

You may bring a “domestic” camera however anything deemed professional
(i.e. SLR. with detachable lenses etc.) is prohibited.

Sundown Ambassador details for 2017 coming soon!

If you would like to find out about volunteering at Sundown Festival please visit www.festaff.co.uk

There are a number of hotels nearby including Travelodge and Premier Inn and other accommodation in Norwich.

Please use search engines to find suitable accommodation.

Bear in mind that you should book early to avoid disappointment, as many of the hotels near to Norfolk Showground will be booked well in advance for the weekend of the festival.

We hope we have provided everything you will need within the festival.

Please note that only campers can bring in foldable camping chairs to the campsite and this is limited to one chair per person.

Please do not bring the following:

Umbrellas

Gazebos

Offensive weapons or anything deemed as an offensive weapon.

Air horns

Chinese lanterns

Glass

Laser pens

Food – there is a variety of food available at the festival

Illegal drugs

Psychoactive substances (legal highs)

Pyrotechnics (please see below)

These items will be taken from you on entrance to the festival.

If you need to bring a chair for medical reasons please bring supporting evidence such as a medical letter from your doctor.

Pyrotechnics now illegal at Festivals and Events

As of the 4th April it is now illegal to ‘posses pyrotechnic articles at musical events’ according to the Policing and Crime Bill 2017. Anyone in the audience found with a flare or other explosive device could face a maximum sentence of 51 weeks in prison.

If you need permission to take a chair into the event or you have special dietary requirements, you must have suitable documentation to enter the venue.

• Your ticket
• Proof of ID
• Cash and a debit card just in case (keep it safe)

Please check the weather forecast beforehand to ensure you are prepared, e.g. sunscreen, waterproofs.

We have lockers to keep your items safe and save your back from carrying them around. Starting at £10 for a day or £25 for the weekend, you can pre-book yours here.

Exposure to loud music can cause permanent damage to your hearing.

Please visit www.dontlosethemusic.co.uk for information 
on how to protect your hearing at Sundown.

Please note that strobe lights and smoke machines may be in use within event site.

Please visit this link to read all terms and conditions

The Premises License issued to SUNDOWN by South Norfolk Council 
has conditions attached to it relating to the reporting of Crime and to formulate 
a drugs policy with Norfolk Constabulary.

You will be searched at the entrance. Any items which the organisers consider 
may be used in an illegal or offensive manner will be confiscated. 
Neither anti-social nor illegal behaviour will be tolerated and participants 
will leave themselves liable for eviction from the event.

Surrender Bins will be provided for the event to encourage festival goers 
to deposit drugs or other contraband in these bins before going onto the site. 
These bins will be subject to appropriate security measures.

The Event Organisers will ensure a robust 
and effective search procedure of patrons entering the event or suspected 
of possessing drugs once in the event itself. If persons are found within the event to be in possession of controlled drugs
they may be presented to police who will undertake appropriate investigative measures. 
They will then assist Security officers if necessary in evicting the persons from the event.

Where there are grounds to suspect that a person is involved in the Supply of Controlled Drugs, they will be arrested and dealt with by the police accordingly