2ND, 3RD & 4TH SEPTEMBER

NORFOLK SHOWGROUND, NORWICH

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Info

When is the festival?

Sundown Festival takes place on Friday 2nd/Saturday 3rd/Sunday 4th September 2016

Saturday and Sunday are the main event, open to Day, Weekend and Camping ticketholders.

Friday is exclusive to camping ticketholders at Sundown.
Campers are exclusively permitted to gain access to the BIG TOP Opening Party
on Friday 2nd September, from 5pm till 11pm.

Where is the festival?

 Sundown Festival takes place at Norfolk Showground, Norwich, NR5 0TT, UK.

How do I get there?

BY CAR
Sundown Festival at Norfolk Showground is easily accessible from the A47 by car.
Check out our travel section for more details www.sundownfestival.co.uk/travel

BY COACH
A coach service from Big Green Coach Company is available this year, bought in conjunction with a Sundown Festival ticket – see here for more details

BY TRAIN
Train services run to Norwich regularly.

SHUTTLE BUS
A shuttle Bus service runs from Norfolk station throughout the weekend, provide by First Travel. The X1 Service will provide a direct route from Norwich Bus /Train Station to a drop off point outside the Royal Norfolk Showground or catch the 100 Service, which will operate from Norwich Rail Station via Norwich Bus Station direct to a dedicated stop inside Norfolk Showground. These combined services will operate up to every 10 minutes throughout the Festival. Details of the timetables will be available in due course.

MORE INFO?

Further travel details can be found at www.sundownfestival.co.uk/travel

 
Is there car parking?

Yes. Car Parks are clearly signposted from the surrounding access roads.

Car parking costs £10 per day or £20 for the weekend, which is payable by cash on arrival.

Car Parks open at 9am on Friday 2nd September and 10am on both Saturday 3rd and Sunday 4th September.

For anyone that has pre-booked car parking. Please note that passes will be posted to you and must be clearly displayed on arrival.

There are no refunds for Car Parking tickets.

Parking areas are reserved for Cars only. Campervans/ Motorhomes/ Caravans are not permitted anywhere on site.

 Customers using the Car Park do so entirely at their own risk and availability of space in on a first come first served basis.

Is there a place where I can get dropped off and picked up?

The Pick up / drop off point is located just outside the event site within Norfolk Showground. It is clearly signposted from the surrounding access roads.

For your own safety and in respect to those not attending the festival, please only use the dedicated Pick-up /Drop-off area.

How old do I need to be to attend Sundown Festival?

Sundown Festival is open to anyone over 5 years old, but we do have some restrictions to ensure safety and enjoyment for all.

Anyone under the age of 16 years old must be accompanied by a paying adult aged 18 years or over. You must be 14 years or over to camp at Sundown 2016.

We operate a challenge 25 policy across the whole festival site and will request qualifying forms of ID at the event. 

List of applicable ID's:

- Photo driving or provisional license

- Passport

- Proof of age card with a PASS (hologram) logo

Legal drinking age restrictions apply – 18+

What ID do I need?

Your email confirmation is sufficient for all box office collections. 

Acceptable forms of ID for age verification should be photographic – passport / driving license / Over 25 card / PASS Card that clearly states proof of age/status

COLLECTION

There will be several box offices located at the entrance to the site
where your E-ticket will be scanned.

What if I can't attend? Can I sell my ticket?

Tickets are non-refundable and non-exchangeable.

Sundown Festival does not support secondary ticketing or the buying and selling of tickets via ticket touts. It is against our Terms & Conditions to sell your ticket for a profit or to buy multiple tickets solely for the purpose of selling them on –  if we find that tickets have been bought and sold on this basis we will cancel the ticket and the holder will not be able to gain access to the event.

If you are unable to attend and decide to sell your ticket to a friend or another festival goer then please do not ask them to pay more than you paid and make sure that they are aware that once the barcode has been scanned on entry, tickets cannot be reused.

Never buy from or sell tickets to a ticket tout or someone you don’t know.

Do you post tickets?

Tickets ordered from National Box Office will NOT be posted out.

Whether you booked online or over the phone, we'll send you a confirmation email with either the tickets attached, or a link to your online account. All communication will be sent to the email address you provided when you booked and it shouldn't take any longer than 24 hours to arrive. If you don't see it, please check any junk or spam folders. If you still can't access your tickets for any reason, please contact National Box Office within 5 working days.

Tickets ordered from See Tickets, Ticketmaster and AXS will be posted out up to 4 weeks before the festival.

Does the cardholder who paid for the tickets need to be present?

If you have bought tickets for someone else, the card holder doesn’t
need to be present - their details are included on the E-ticket.
Card holder details must be visible on the E-ticket or your ticket will be invalid. 

Do I get a wristband?

Once your E-ticket has been scanned on entry, Weekend and Camping ticket holders will receive a fabric bar-coded wristband which will be securely fastened.
You must not remove this at any time while attending the festival.

Day ticket holders will not receive a wrist band.

WEEKEND TICKETS

Weekend wristbands are for one person only to wear all weekend,
they cannot be split for two persons. 

Weekend Tickets do not include Camping.

CAMPING TICKETS

If you lose your wristband you will not be able to re-enter the festival unless you pay full price again.

There is no re-entry for day or weekend ticketholders to the festival site if you leave, except for campers.

DO NOT PURCHASE FROM UNOFFICIAL OUTLETS OR TOUTS
All Sundown tickets incorporate a barcode which will be scanned on entry.
You have been warned.

Note: Day ticket holders will not recieve a wrist band

 

 

Do children have to pay?

 Yes, everyone pays the stated ticket price including children over 5.

Children under 5 are NOT permitted into the venue.

Disability Access Information

Getting there by Public Transport

If you are arriving by public transport and would like advice or assistance in getting to the festival, please contact us via the 'Get In Touch' section of our contact page: http://www.sundownfestival.co.uk/contact

Getting there by car

There is reserved parking close to the box office and main entrance for Blue Badge Holders. Use the main car park entrance and stewards will direct you. 

Wheelchair access

Main festival arena - The festival area is a  grassed site but is well served by a grid of tarmacked roads, so all areas are accessible.

Campsite - The campsite is grassed and can be uneven in areas, and slippy when wet. There is a reserved camping area for wheelchair and mobility scooter users, close to the main entrance with facilities including accessible toilets. This must be prebooked - contact us in advance. On request we can also provide power for scooter charging. 

Accessible toilets

There are public accessible toilets at each toilet location.

Assistance dogs

Water bowls will be available across the festival site. Please speak to our festival stewards for more information.

Viewing areas and chairs

There is a raised viewing area for the main stage, with a limited number of chairs available. Please call 0871 224 1112 to book your space (one carer and wheelchair user).

Additional information

If you have need any additional information, or have any further questions, please don't hesitate to contact us via the 'Get In Touch' section of our contact page: http://www.sundownfestival.co.uk/contact

Download our full 'Special Access Requirements' document

Can I leave Sundown Festival and come back?

Campers Information Only: If you lose your wristband you will not be able to re-enter the venue unless you pay full price again. 

If you damange your wristband you would need to return the damaged wristband to the box office to replace with a payable fee of £5. 

There is no re-entry for day or weekend ticketholders to the festival site
if you leave, except for campers.

DO NOT PURCHASE FROM UNOFFICIAL OUTLETS OR TOUTS – all Sundown tickets incorporate a barcode which will be scanned on entry. 

What is provided at Sundown Festival?

All facilities including showers & pamper area (campers only), posh toilets,
and safe storage at an extra charge payable on the day.

Lockers and phone charging will be chargeable on the day.
Full list visit www.sundownfestival.co.uk      

ATM Cash machines accepting most major debit / credit cards are provided on site.

There are disabled facilities on site including a viewing platform & disabled toilets.
Contact us for further details.

There are toilets in the main Arena & campsite that can be used free of charge.

What time does the festival open?

Box office opens 9am to 9pm Friday

Box office opens 9am to 8pm Saturday

Box office opens 9am to 7.30pm Sunday

any E-tickets that haven't been scanned during the box office times will not gain entry to the show or camp site

Camping Entrance opens 11am Friday

Arena Gates open 12pm and finishes at 10.30pm appox both days. Show starts at 1pm. 

What time does the festival close?

The music stops at approx. 10.30pm each night on Saturday and Sunday. Day and weekend tickets holders are asked to vacate the showground by approx. 11pm.

The campsites close at midday on Monday. Please make every effort to vacate before this time.

What does my camping wristband give me access to?

A camping wristband gives you access to all stages, the campsite and both opening and closing parties.

You will receive a bar-coded wristband which you must keep on you at all times – all wristbands will be checked on entering / leaving the campsite and at the entrances / exits to the festival site.

Collection: There will be several box offices located at the entrance to the site and tickets / E-ticket will be scanned.

Box office opens 9am to 9pm Friday

Box office opens 9am to 8pm Saturday

Box office opens 9am to 7.30pm Sunday

You can only leave the festival site if you have a camping ticket. Please note that alcohol can only be brought in on your first entry to the campsite upon arrival only. There is NO re-entry for day or weekend ticketholders to the festival site, if you leave.

If you lose your wristband you will not be able to re-enter the festival site unless you pay full price again.

DO NOT PURCHASE FROM UNOFFICIAL OUTLETS OR TOUTS – all Sundown tickets incorporate a barcode which will be scanned on entry.

Is there separate camping for families?

Family camping areas available please look for signs on day.

The separate Family campsite is ONLY available to families
[i.e. parent accompanied].  Parents can camp with those aged 14 to 18 years old.

Sorry, no-one under the age of 14 is allowed to camp.

The family campsite operates a zero tolerance approach.
If any persons causing any disruptance to any other camper they will be
evicted from this campsite. There will be no warnings.

Can I camp for one night?

You can camp for one night but you will still need to pay the
full camping ticket price, regardless of how many nights you stay
at Sundown Festival. No discounts are given for reduced stays.

Can I bring my own alcohol?

You may not bring alcohol to the main arena. Bars are provided on site. 

Campers may bring alcohol to the CAMPSITE ONLY.
The legal age to bring alcohol into the camp site is 18+ years old. NO GLASS.

Alcohol will be taken off you if under age; ID will be checked on entry.

You may only bring in:

One 2L bottle of spirits or wine box and 24 cans of beer

or

Two x 2L bottles of spirits or wine box

which must be decanted into a plastic bottle. All alchohol must be carried by hand - no wheelbarrows or by any other method and on first arrival only.

Campers may bring stoves but NO BBQs and NO GLASS ALLOWED.

There will be a cooking area available to campers.

Where can I find information on Hotels, B&BS etc?

There are a number of hotels nearby including Travelodge
and Premier Inn and other accommodation in Norwich.

Please use search engines to find suitable accommodation.

Bear in mind that you should book early to avoid disappointment,
as many of the hotels near to Norfolk Showground will be
booked well in advance for the weekend of the festival.

Can I park by my tent?

No. The car park is located a 5 - 10 minute walk from the campsite
so please bear this in mind when packing for the weekend!

Is there a limit on the size of tent I can bring?

Campers may only bring tents that are one berth bigger than the
number of occupants allowing room only for storage of personal items.
This is for the comfort and safety of all users of the campsite

i.e. 1 person can be in a 2 berth tent, 2 people can be in a 3-4 berth tent,
3 people can be in a 4 berth tent and 5 people can be in a 6 berth tent. 

 
Can we bring our caravan/trailer tent?

Campervan/Motorhomes/Caravans are not permitted anywhere on site.

Are dogs allowed on site?

No dogs, pets or other animals allowed, except Assistance and Guide Dogs

Can I bring my own food and drink?

No food or drink is permitted into the main arena. Food and drink can be purchased once inside the arena.

One small (500ml) sealed bottle of water allowed per person.

No glass allowed, no chairs.

IF YOU ARE CAMPING

Campers may bring food and alcohol to the CAMPSITE ONLY.

The legal age to bring alcohol into the camp site is 18+ years old.

Alcohol will be taken off you if under age; ID will be checked on entry.

You may only bring in:

One 2L bottle of spirits or wine box and 24 cans of beer

or

Two x 2L bottles of spirits or wine box

This must be decanted into a plastic bottle. All alcohol must be carried by hand - no wheelbarrows or by any other method and on first arrival only.

Campers may bring stoves but NO BBQs and NO GLASS ALLOWED.

There will be a cooking area available to campers.

Can I bring chairs, umbrellas and gazebos to the site?

Camping

Campers can bring a fold up chair into the campsite only.

Festival Arena

Please do not bring these items into the festival arena as they will be taken off you at the entrance.

If you need to bring a chair for medical reasons please bring supporting evidence
such as a medical letter from your doctor.

Why might I need a doctor's certificate?

 If you need permission to take a chair into the event or you have special dietary requirements, you must have suitable documentation to enter the venue.  

Can I bring my camera?

You may bring a “domestic” camera however anything deemed professional
(i.e. SLR. with detachable lenses etc.) is prohibited.

How do I become a Sundown Ambassador?

If you would like to attend Sundown Festival for free, all you have to do is sell 6 tickets as an ambassador and you'll receive your 7th free! Find out more by clicking here.

How do I volunteer at the festival?

 If you would like to find out about volunteering at Sundown Festival please email [email protected]

Is there anything I shouldn't bring to the festival?

 

The list below details various items that you shouldn’t bring to the event. As well as items on this list, you will be stopped from entering the event with any other items that we seem to be a risk to festival safety and/or enjoyment of others.

1.         Food & Drink – except for 1 x 500ml sealed bottle of water per person. If you are camping you may bring alcohol and food into the campsites - please see 'Can I bring my own food & drink' in this info section for more details

2.         Drugs or Psychoactive Substance (‘legal highs’) and any associated paraphernalia/ equipment

3.         Weapons – or anything that could be considered a weapon

4.         Animals – except registers assistance dogs

5.         Bikes, roller skates, skateboards, scooters, any personal motorised and non-motorised vehicles (except for wheelchairs)

6.         Glass, BBQs, fireworks, flares, Chinese lanterns, lasers, candle, umbrellas, gazebos, chairs (expect for in the campsite), air horns

What should I remember to bring to the festival?

 • Sunscreen, sunglasses, rainwear

Your ticket

Proof of ID

Cash and a debit card just in case (keep it safe)

LIGHT AND SOUND WARNINGS

Exposure to loud music can cause permanent damage to your hearing.

Please visit www.dontlosethemusic.co.uk for information
on how to protect your hearing at Sundown.

Please note that strobe lights and smoke machines may be in use within event site.

SECURITY, SEARCHES & ILLEGAL DRUGS POLICY? PLEASE READ!

On entry to the festival site you must consent to a security search of your bags and your person. We need to make sure that no one is bringing in items that they shouldn’t be. If you don’t consent to a search then we won’t be able to let you into the event. Once inside the event, our security team reserve the right to conduct further searches if they feel there is good reason.

Drugs enforcement laws are as applicable on site at the festival, as anywhere else in the country.

Sundown Festival works closely with the Police to ensure that anyone taking or dealing drugs or illegal substances are dealt with appropriately. You should expect to be searched on entry, if you are found with drugs you will be stopped from entering the event and may be passed to the Police.

Please remember that an arrest for drugs or weapons can have far reaching consequences for your work, school or health. Please look after yourselves and don’t bring drugs to Sundown.

PSYCHOACTIVE SUBSTANCES ('LEGAL/HERBAL HIGHS')

The Psychoactive Substances Act came into force in May this year, making it illegal to supply or sell so-called ‘legal highs’ or even give psychoactive substances to anyone for free, even to friends. Psychoactive Substances are untested on humans, we have no idea what is in them, so their contents can be toxic and they can kill. If you want any further info please go to talktofrank.com

We want you to be safe at Sundown so we will be treating Psychoative Substances in the same way as Illegal Drugs. If found with them (or with associated items such as balloons, Co2 or whipped cream dispenses), they will be confiscated you will be refused entry to or evicted from the event and you may be passed to the Police.

PERSONAL SAFETY.

We want all our guests to stay safe and enjoy the festival. See below for some guidelines to keeping yourself and your belongings safe at Sundown.

•          Decide on a meeting point with your friends. Choose a time and place to meet up later in case you get separated from each other.

•          Learn the layout of the site – particularly your camping area so you can easily find toilets and stewards and any pick up or drop off points if you are being driven to the event.

•          Pick out memorable points near your campsite to help remember where your camping spot is located. Are there landmarks nearby that can help you find it?

•          Get to know the people who are camped around you. It makes for a nicer environment and it means you’ll be familiar with who should be coming and going in your area.

•          Keep your phone charged in case you’re separated from your friends.

•          Stay hydrated. There are free drinking water points throughout the arena.

•          Keep your wits about you. Drink responsibly and know your limit.

•          Carry a torch with you or enable the torch on your phone to use for when it gets dark.

•          Don’t leave valuables like your phone, money, or car keys in your tent or unattended vehicles.

•          The Welfare/Medical Tent is open 24 hours and is staffed by experienced and supportive people. They can provide confidential advice about drugs, alcohol, legal highs and sexual health, and offer support if you need to talk. They offer a monitored rest and recovery area if you’ve overdone it. Please go to the Welfare Tent if you experience any problems or need to talk to someone for any reason.

Police Policy

The Premises Licence issued to Norfolk Spectacular by South Norfolk Council
has conditions attached to it relating to the reporting of Crime and to formulate
a drugs policy with Norfolk Constabulary.

You will be searched at the entrance. Any items which the organisers consider
may be used in an illegal or offensive manner will be confiscated.
Neither anti-social nor illegal behaviour will be tolerated and participants
will leave themselves liable for eviction from the event.

Surrender Bins will be provided for the event to encourage festival goers
to deposit drugs in these bins before going onto the site.
These bins will be subject to appropriate security measures.

This is a surrender bin not an amnesty bin and police will,
where it is in the public interest, take appropriate investigative measures.

The police will expect the Event Organiser to put in place a robust
and effective search procedure of patrons entering the event or suspected
of possessing drugs once in the event itself.

If persons are found within the event to be in possession of controlled drugs
they shall be presented to police who will undertake appropriate investigative measures.
They will then assist Security officers if necessary in evicting the persons from the event.

Where there are grounds to suspect that a person is involved in the Supply of Controlled Drugs, they will be arrested and dealt with by the police accordingly.

The details of Security staff detaining any persons for offences
will be recorded as Witness details on the Polices Crime Information System
and Statements obtained where required.

TRAVEL

HOW TO GET TO SUNDOWN
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Glamping

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