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FRI 29TH TO SUN 31ST AUG 2014

NORFOLK SHOWGROUND, NR5 0TT

Info

When is the festival?

Sundown Festival takes place from Friday 29th August to Sunday 31st August.

Saturday and Sunday are the main event, open to
Day, Weekend and Camping ticketholders.

Friday is exclusive to camping ticketholders at Sundown.
Campers are exclusively permitted to gain access to the BIG TOP Opening Party
on Friday 29th August, from 6pm till 11pm.

Where is the festival?

 Sundown Festival takes place at Norfolk Showground, Norwich, NR5 0TT, UK.

How do I get there?

BY CAR
Sundown Festival at Norfolk Showground is easily accessible from the A47 by car.
Check out our travel section for more details www.sundownfestival.co.uk/travel

BY COACH
A coach service from Big Green Coach Company is available this year, bought in conjunction with a Sundown Festival ticket – see here for more details

BY TRAIN
Train services run to Norwich regularly.

SHUTTLE BUS
A shuttle Bus service runs from Norfolk station throughout the weekend, provide by First Travel. The X1 Service will provide a direct route from Norwich Bus /Train Station to a drop off point outside the Royal Norfolk Showground or catch the 100 Service, which will operate from Norwich Rail Station via Norwich Bus Station direct to a dedicated stop inside Norfolk Showground. These combined services will operate up to every 10 minutes throughout the Festival. Details of the timetables will be available in due course.

MORE INFO?

Further travel details can be found at www.sundownfestival.co.uk/travel

 
Is there car parking?
Car Parking at Sundown Festival is £10 per day.
Campers Car parking tickets are £20 for the whole duration.
Payable in cash only upon arrival at Norfolk Showground
- the parking area is clearly signposted from the entrance to the site.
 
Parking areas are reserved for Cars only.
 
Wherever possible, a vehicle parking space may be made available
by the Promoter/sbut without guarantee and liability.
 
The Promoter/s reserves the right to charge for the occupancy of any such space.
 
The availability of such space is subject to demand and availability
and may be withdrawn at short notice.
 
Persons utilizing a vehicle parking space provided by the Promoter/s,
whether charged for or not, do so entirely at their own risk.
 
The Promoter/s will not be liable in any way whatsoever for any
car parking spaces / services / facilities provided by the Venue.
 
PLEASE NOTE

In the instance of the Promoter/s or the Venue/s making vehicle parking areas available,
they are opened in advance of the published Gate / Door opening times.
 
Vehicle parking opening times and arrangements may vary
and may or may not be included in published Event information.  

 

Is there a place where I can get dropped off and picked up?

Pick up / drop off points are located at the main entrance to Norfolk Showground
and are clearly signposted from the surrounding access roads.

How old do I need to be to attend Sundown Festival?

Sundown Festival is open to everyone, from 5 – 105 years old but we do
have some restrictions to ensure safety and enjoyment for all.

Anyone under the age of 14 must be accompanied by a paying adult.
One paying adult [21 or over] may accompany no more than 3 persons under the age of 14.

Sorry, no children under the age of 5 will be admitted.

No-one under the age of 14 is allowed to camp. 
You MUST be 14 years or older to camp at Sundown 2014.

Anyone under the age of 16 must be accompanied by someone 16+ years old.

Legal drinking age restrictions apply – 18+.

What ID do I need?

Your email confirmation is sufficient for all box office collections. 

Acceptable forms of ID for age verification should be photographic – passport / driving license / Over 25 card / PASS Card that clearly states proof of age/status

COLLECTION

There will be several box offices located at the entrance to the site
where your E-ticket will be scanned.

What if I can't attend? Can I sell my ticket?

All tickets are sold on a non-exchange, no refund basis as per terms and conditions on www.nationalboxoffice.co.uk

You can sell tickets on, please advise whoever you are selling the tickets on to that
once the barcode has been scanned on entry, tickets cannot be reused. 

Card holder details must be visible on the E-ticket or your ticket will be invalid. 

Do you post tickets?

Tickets will NOT be posted out. You will receive an email containing your E-tickets.

Please print your E-tickets and bring with you to the show
or you can download on your phone or other device.

All E-tickets will be bar-coded and scanned on entry.

Does the cardholder who paid for the tickets need to be present?

If you have bought tickets for someone else, the card holder doesn’t
need to be present - their details are included on the E-ticket.
Card holder details must be visible on the E-ticket or your ticket will be invalid. 

Do I get a wristband?

Once your E-ticket has been scanned on entry,
you will receive a fabric bar-coded wristband which will be securely fastened.
You must not remove this at any time while attending the festival. 

WEEKEND TICKETS

Weekend wristbands are for one person only to wear all weekend,
they cannot be split for two persons. 

CAMPING TICKETS

Weekend wristbands are for one person only to wear all weekend,
they cannot be split for two persons. 

DO NOT PURCHASE FROM UNOFFICIAL OUTLETS OR TOUTS
All Sundown tickets incorporate a barcode which will be scanned on entry.
You have been warned.

 
Do children have to pay?

 Yes, everyone pays the stated ticket price including children over 5.

Children under 5 are NOT permitted into the venue.

Disability Access Information

Getting there by Public Transport

If you are arriving by public transport and would like advice or assistance in getting to the festival, please contact us via the 'Get In Touch' section of our contact page: http://www.sundownfestival.co.uk/contact

Getting there by car

There is reserved parking close to the box office and main entrance for Blue Badge Holders. Use the main car park entrance and stewards will direct you. 

Wheelchair access

Main festival arena - The festival area is a  grassed site but is well served by a grid of tarmacked roads, so all areas are accessible.

Campsite -  The campsite is grassed and can be uneven in areas, and slippy when wet. There is a reserved camping area for wheelchair and mobility scooter users, close to the main entrance with facilities including accessible toilets. This must be prebooked - contact us in advance. On request we can also provide power for scooter charging. 

Accessible toilets

There are public accessible toilets at each toilet location.

Assistance dogs

Water bowls will be available across the festival site. Please speak to our festival stewards for more information.

Viewing areas and chairs

There is a raised viewing area for the main stage, with a limited number of chairs available. Please see the festival stewards for assistance.

Additional information

If you have need any additional information, or have any further questions, please don't hesitate to contact us via the 'Get In Touch' section of our contact page: http://www.sundownfestival.co.uk/contact

Can I leave Sundown Festival and come back?

There is no re-entry for day or weekend ticketholders to the festival site
if you leave, except for campers.

If you lose or damage wristbands you will not be able to re-enter the venue.

DO NOT PURCHASE FROM UNOFFICIAL OUTLETS OR TOUTS – all Sundown tickets incorporate a barcode which will be scanned on entry.

What is provided at Sundown Festival?

All facilities including showers & pamper area (campers only), posh toilets,
and safe storage at an extra charge payable on the day.

Lockers and phone charging will be chargeable on the day.
Full list visit www.sundownfestival.co.uk      

ATM Cash machines accepting most major debit / credit cards are provided on site.

There are disabled facilities on site including a viewing platform & disabled toilets.
Contact us for further details.

There are toilets in the main Arena & campsite that can be used free of charge.

VIPees will also be at Sundown - your throne from home! VIPees pride themselves on providing clean eco flushing facilities, giving you the sanctuary of a home from home experience. You can purchase a VIPees Sundown wristband from just £12.50 and get access to the freshest festival loos on the planet. www.vipees.co.uk/Sundown

What time does the festival open?

The main festival site opens at 12pm
on Saturday 30th August and on Sunday 31st August.

Camping area opens at 1pm on Friday 29th August.

The Box Office at the Main Entrance closes at 9pm each night
so please aim to be here before that time.

What time does the festival close?

The music stops at 10.30pm each night on Saturday and Sunday. 

Festival goers are asked to vacate the Showground by 11pm.

No access to the main arena is allowed between 11pm and 12pm.

What does my camping wristband give me access to?

You will receive a bar-coded wristband which you must keep on you at all times
– all wristbands will be checked on entering / leaving the campsite and
at the entrances / exits to the festival site.

The main entrance (box office) to the camping area closes at 9pm each night
so please arrive before this time to ensure entry.

You can leave the camp site as you have a camping ticket, note that alcohol
can only be brought in on your first entry to the campsite upon arrival only.

Collection: There will be several box offices located at the entrance to the site
and tickets / E-ticket will be scanned.

If you lose or damage wristbands you will not be able to re-enter the camp site.

Is there separate camping for families?

Family camping areas available please look for signs on day.

New to 2014 is a separate Family campsite and is ONLY available to families
[i.e. parent accompanied].  Parents can camp with those aged 14 to 18 years old.

Sorry, no-one under the age of 14 is allowed to camp.

The family campsite operates a zero tolerance approach.
If any persons causing any disruptance to any other camper they will be
evicted from this campsite. There will be no warnings.

Can I camp for one night?

You can camp for one night but you will still need to pay the
full camping ticket price, regardless of how many nights you stay
at Sundown Festival. No discounts are given for reduced stays.

Can I bring alcohol if I am camping?

Campers may bring alcohol to the CAMPSITE ONLY.
The legal age to bring alcohol into the camp site is 18+ years old. NO GLASS.

Alcohol will be taken off you if under age; ID will be checked on entry.

You may only bring in an amount that you can carry by hand
- no wheelbarrows or by any other method on first arrival only.

Campers may bring stoves but NO BBQs and NO GLASS ALLOWED.

There will be a cooking area available to campers.

Where can I find information on Hotels, B&BS etc?

There are a number of hotels nearby including Travelodge
and Premier Inn and other accommodation in Norwich.

Please use search engines to find suitable accommodation.

Bear in mind that you should book early to avoid disappointment,
as many of the hotels near to Norfolk Showground will be
booked well in advance for the weekend of the festival.

Can I park by my tent?

No. The car park is located a 5 - 10 minute walk from the campsite
so please bear this in mind when packing for the weekend!

Is there a limit on the size of tent I can bring?

Campers may only bring tents that are one berth bigger than the
number of occupants allowing room only for storage of personal items.
This is for the comfort and safety of all users of the campsite

i.e. 1 person can be in a 2 berth tent, 2 people can be in a 3-4 berth tent,
3 people can be in a 4 berth tent and 5 people can be in a 6 berth tent. 

 
Can we bring our caravan/trailer tent?

Campervans must purchase a campervan pass as well as their
camping ticket before the event. No Motor homes.

Are dogs allowed on site?

No dogs, pets or other animals allowed.

Can I bring my own food and drink?

No food or drink is permitted into the main arena.
Food and drink can be purchased once inside the arena.

One small (500ml) sealed bottle of water allowed per person.

No glass allowed, no chairs 

For all other info, please see www.sundownfestival.co.uk

IF YOU ARE CAMPING

Campers are allowed to bring their own food and drink to the camping area only.

Can I bring my own alcohol?

You may not bring alcohol to the main arena. Bars are provided on site.

Campers may bring alcohol to the CAMPSITE ONLY, on first arrival. The legal age to bring alcohol into the camp site is 18+ years old. NO GLASS.

Alcohol will be taken off you if under age; ID will be checked on entry.

You may only bring in an amount that you can carry by hand - no wheelbarrows or by any other method and on first arrival only.

Campers may bring stoves but NO BBQs and NO GLASS ALLOWED

Can I bring chairs, umbrellas and gazebos to the site?

No, please do not bring these items as they will be taken off you at the entrance.

If you need to bring a chair for medical reasons please bring supporting evidence
such as a medical letter from your doctor.

Why do I need a doctor's certificate?

 If you need permission to take a chair into the event or you have special dietary requirements, you must have suitable documentation to enter the venue.  

Can I bring my camera?

You may bring a “domestic” camera however anything deemed professional
(i.e. SLR. with detachable lenses etc.) is prohibited.

How do I volunteer at the festival?

 If you would like to find out about volunteering at Sundown Festival please email [email protected]

Is there anything I shouldn't bring to the festival?

 • Chairs of any sort – there are areas on-site where seating is provided

Umbrellas / gazebos

Offensive weapons

Illegal drugs

Glass, cans, pets or laser pens

Food – there will be plenty of varied food stalls at the festival

What should I remember to bring to the festival?

 • Sunscreen, sunglasses, rainwear

Your ticket

Proof of ID

Cash and a debit card just in case (keep it safe)

LIGHT AND SOUND WARNINGS

Exposure to loud music can cause permanent damage to your hearing.

Please visit www.dontlosethemusic.co.uk for information
on how to protect your hearing at Sundown.

Please note that strobe lights and smoke machines may be in use within event site.

SECURITY, SEARCHES & ILLEGAL DRUGS POLICY? PLEASE READ!

The event security will be thoroughly checking all bags
belonging to ticket holders upon entry.

Sundown Festival wishes to promote a safe environment
for all customers, guests and staff.

Searching is a condition of entry to the Festival, refusal of a search
will result in refusal of admission.

Anyone found in possession of illegal substances or contraband goods will be refused admission or ejected from the site and may also be liable for prosecution.

Any items found that may be used in an illegal or offensive manner
will be confiscated and passed to the police on site.

CCTV is in operation across the site and images are recorded for the prevention of crime and disorder. In these cases the images will be passed directly to the police.

Any items that the organisers consider may be used in an illegal
or offensive manner will be confiscated.

Persons suspected of carrying out illegal
and / or offensive activities onsite may be searched.

PLEASE NOTE

The right to admission to the event is reserved by the organiser and event venue,
which may take health and safety, environmental and security concerns into account
at their reasonable discretion, and may from time to time carry out security searches.

Norfolk Spectacular Ltd would advise customers that no refunds will be offered to customers who are refused entry or ejected from the site on account of being (or appearing to be) under age and attempt to buy alcohol or have alcohol bought for them, declining to be searched, abusive, threatening, drunken or other antisocial behaviour, carrying offensive weapons or illegal substances.

Police Policy

The Premises Licence issued to Norfolk Spectacular by South Norfolk Council
has conditions attached to it relating to the reporting of Crime and to formulate
a drugs policy with Norfolk Constabulary.

You will be searched at the entrance. Any items which the organisers consider
may be used in an illegal or offensive manner will be confiscated.
Neither anti-social nor illegal behaviour will be tolerated and participants
will leave themselves liable for eviction from the event.

Surrender Bins will be provided for the event to encourage festival goers
to deposit drugs in these bins before going onto the site.
These bins will be subject to appropriate security measures.

This is a surrender bin not an amnesty bin and police will,
where it is in the public interest, take appropriate investigative measures.

The police will expect the Event Organiser to put in place a robust
and effective search procedure of patrons entering the event or suspected
of possessing drugs once in the event itself.

If persons are found within the event to be in possession of controlled drugs
they shall be presented to police who will undertake appropriate investigative measures.
They will then assist Security officers if necessary in evicting the persons from the event.

Where there are grounds to suspect that a person is involved in the Supply of Controlled Drugs, they will be arrested and dealt with by the police accordingly.

The details of Security staff detaining any persons for offences
will be recorded as Witness details on the Polices Crime Information System
and Statements obtained where required.

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